It is in your best interest to inspect all items you received before accepting delivery. In the event of damaged goods, you must indicate the damage on the delivery bill and immediately file a claim with the carrier. If notification of these defects does not take place immediately, the warranty will be null and void. If you need assistance in any way, please contact an ASCEND sales representative.
When using unauthorized components in your ASCEND scaffold, all guarantees, responsibility, and approvals no longer apply. If ASCEND has made the mistake, a full refund including return freight by our arrangement will be made. If the issue is not due to our mistake, a full credit may be issued, but return freight remains the responsibility of the customer.
The person assembling the equipment must ensure on his or her own responsibility that all safety provisions are adhered to. Improper use, faulty set up, and impermissible use are excluded. ASCEND will rectify any defects that are covered by the warranty by replacing the defective part or the product itself.
The liability of ASCEND under the warranty is limited solely to repair or replacement of the scaffolds and ladders within the warranty period. ASCEND shall not be liable under any circumstances for consequential or incidental damages, including but not limited to personal injury or labour costs. This warranty does not affect your statutory rights.
